Ironside Wear Refund & Return Policy

At Ironside Wear, we stand behind the quality and craftsmanship of our products. We are committed to delivering premium leather goods that not only elevate your style but also provide the comfort, strength, and durability you deserve. If for any reason you are not fully satisfied with your purchase, we offer a straightforward and customer-focused refund and return policy.

1. Eligibility for Returns:

Our refund policy is valid for 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, the item must be unused, in its original condition, and with all tags and packaging intact.
Leather products may show natural patina with use. Minor creases or marks are part of the charm and character of genuine leather. If your item shows signs of wear due to normal use, it may not be eligible for a refund.

2. How to Return:

To initiate a return, please contact our Customer Service team at [email address] or through our website’s return portal.
You will be asked to provide your order number and the reason for the return.
Please ensure the product is securely packed in its original packaging to prevent damage during return shipping.

3. Refund Process:

Once your return is received and inspected, we will send you an email notification confirming that your item has been approved or rejected for a refund.
Approved returns will be processed, and the refund will be issued to the original payment method. Refunds can take up to 7-10 business days to reflect in your account, depending on your bank or payment provider.

4. Non-Refundable Items:

Custom-made or personalized items are not eligible for return or refund.
Items purchased on sale or during promotional events are final sale and cannot be returned unless they arrive damaged or defective.
5. Exchanges:
If you wish to exchange an item for a different size or color, please return the original item and place a new order for the desired product. We recommend reaching out to our Customer Service team for assistance in the exchange process.

6. Damaged or Defective Items:

If your item arrives damaged or defective, please notify us within 7 days of receipt. We will arrange for a full refund or exchange of the product, including return shipping costs.

7. International Returns:

For international customers, please note that return shipping costs are the responsibility of the customer. Refunds will be issued in the original payment method, but additional shipping or customs fees may apply.

8. Customer Satisfaction Guarantee:

Your satisfaction is our priority. If you are not completely satisfied with your purchase, please reach out to our Customer Service team, and we will work with you to resolve the issue promptly.

9. Shipping Costs:

Original shipping costs are non-refundable. Return shipping fees are the responsibility of the customer unless the product is damaged or defective.